Privacy policy
This policy describes how RADIOLOGY SOFTWARE HOLDCO PTY LTD (“we”, “us”) handles personal information in connection with this website and related enquiries. In public materials we refer to the business as Radiology Software Holdco. This page is intended for a general audience and does not replace a privacy assessment for your organisation or a specific product agreement.
Personal information we may collect
Depending on how you contact us, we may collect:
- Identity and contact details (for example, name, organisation, email address, phone number).
- Technical information relating to your visit (for example, browser type, IP address, and basic server logs).
- Content of your message when you email or otherwise correspond with us.
How we use personal information
We use this information to:
- Respond to enquiries and provide support in relation to our software and services.
- Maintain the security and integrity of our website and systems.
- Meet legal, regulatory, and professional obligations that apply to us.
Disclosure
We do not sell personal information. We may disclose information to service providers who assist us in operating our business (for example, hosting or email delivery), where those providers are bound by appropriate confidentiality and security obligations, or where required or permitted by law.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission over the internet is completely secure.
Access and correction
You may request access to, or correction of, personal information we hold about you by contacting us at support@radiologysoftware.com.au.
Complaints
If you have a concern about how we handle personal information, please contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) in accordance with applicable law.
Health information and sensitive contexts
Where enquiries relate to healthcare operations, some information you provide may constitute health information under the Privacy Act 1988 (Cth). We collect only what is reasonably necessary to respond to your request or to operate our services, and we handle it in line with the Australian Privacy Principles (APPs), including APPs 1, 3, 5, 6, and 11 where relevant to accuracy, security, and transparency.
This brochure site does not intentionally solicit clinical details about patients. Please do not include patient identifiers in web forms or unsolicited emails; use your organisation’s approved clinical communication channels for patient-specific matters.
Website analytics and server logs
Like most websites, servers may automatically record technical metadata (for example, IP address, user agent, time, and requested URL) for security and troubleshooting. If we enable privacy-conscious analytics, we aim to minimise identifiers, avoid behavioural advertising on this enterprise site, and configure retention consistent with this policy.
Overseas disclosure
If we use service providers that process personal information outside Australia, we take steps that are reasonable in the circumstances to ensure overseas recipients handle information in accordance with the APPs, including appropriate contractual safeguards where practicable. Specific locations and sub-processors should be listed in your commercial agreement and any applicable data processing addendum.
Retention
We retain personal information only for as long as needed for the purposes described in this policy, to meet legal obligations, and to resolve disputes. Retention periods for product environments are governed by your contract and applicable health records laws—not by this general website policy.
Changes
We may update this policy from time to time. The current version will be published on this page.
This document is provided for transparency and convenience only and does not constitute legal advice. For product- specific privacy terms, refer to your contract and any applicable product documentation.